I am three months removed from U-verse which doesn't mean I don't still hear the stories. A little back story on one.
One of my former customers is a freelance network technician/graphics designer/web master/other titles he decides to call himself that week. A colorful gent who busted my chops when I first arrived about why fiber wasn't laid to his house. I seem to impress him when stood my ground. A few weeks after the install I did a follow up call to see how things were going. This quickly set the ground work for a semi professional relationship.I would call him for computer networking help in areas AT&T would not train or supply reference materials . he,in return, would get some no-nonsense advice about dealing with AT&T and the U-verse equipment.
On to the present..... this morning I got a email from this acquaintance. His wife had purchased a new treadmill. When his wife runs it ,he will lose his xbox broadband connection. Being a gamer also, I can understand the frustration and pain. Felling sarcastic, I sent him the AT&T's list of devices known to cause interference with the 2WIRE modem and the suggested work around (don't use in conjunction with ) .
closing remark..... there are many reasons for the modem shut downs;bad house ground,virtual grounding in the equipment,harmonic interference, etc.......The push to hit the market faster than the competitors has overridden adequate quality control . Problems with the 2wire modems and with the Motorola 1216 STB's (aka whistler) hard drive and cooling fan issues. The Motorola 1225 STB software glitch .SpeakEasy undocumented viop limitations for residential accounts......
And thay wonder why I had this line taped to me desk. " We're adding a little something to this month's sales contest. As you all know, first prize is a Cadillac Eldorado. Anybody want to see second prize? Second prize is a set of steak knives. Third prize is you're fired. "